How can we help?
Got questions? Ideas? Just want to chat? We're all ears.
How can we help?
Got questions? Ideas? Just want to chat? We're all ears.
How can we help?
Got questions? Ideas? Just want to chat? We're all ears.
Still have
questions?
General
Billing
Account
Is there a free trial available?
Yes! We offer a 7-day free trial when you signup for the monthly plan.
Who is Sandcastles for?
Sandcastles is built for anyone looking to grow faster on social media. Whether you’re just starting out or scaling up, we take the guesswork out of content creation and give you proven viral frameworks that work.
Do I have to connect my social media accounts?
Nope, it’s totally optional. You’ll still get plenty of value without connecting them, but syncing your accounts will help us tailor your insights even better.
How much does Sandcastles cost?
Plans start at $39/month when billed annually on the Pro plan. For a full breakdown, check out our pricing page.
How many creators can I track?
As many as you want. Our database is always growing - with thousands of creators and millions of videos - but even if we don't have a creator you want to analyze, you can drop in their handle and we'll add them in ~30-60 minutes.
What are the usage limitations on my plan?
Each plan includes a monthly limit on the amount of scripts you can generate and the amount of channels you can instantly add to your dashboard. You can still add unlimited channels to the global queue. We’ll fast-track the first 5, and the rest will get processed as system capacity allows.
Can I switch between plans?
Absolutely. You can upgrade or downgrade your plan anytime.
How do I cancel my subscription?
You can cancel anytime by heading to Settings and opening the billing portal.
What’s your refund policy?
We don’t offer refunds on annual plans. If you’re testing things out, be sure to cancel within the 7-day free trial to avoid getting charged.
Can I pause my subscription temporarily?
At this time, we don't offer the ability to pause your subscription. If you need to take a break, you can cancel your plan and easily re-subscribe when you're ready.
I haven’t received my verification email — what should I do?
Not to worry! Just send us an email at support@sandcastles.ai and we’ll help you out.
How do I create an account?
To get started, simply click the "Try it free" button or follow the link [here] and sign up with your email or Google/Apple account, as simple as that.
How do I reset my password?
Can't log in? Just click "Forgot password" on the login screen and follow the steps reset it.
Can I change the email address on my account?
This feature isn't available yet.
How do I enable two-factor authentication (2FA)?
While we don't currently support two-factor authentication (2FA), you can use passkeys to add an extra layer of security to your account.
Still have
questions?
General
Billing
Account
Is there a free trial available?
Yes! We offer a 7-day free trial when you signup for the monthly plan.
Who is Sandcastles for?
Sandcastles is built for anyone looking to grow faster on social media. Whether you’re just starting out or scaling up, we take the guesswork out of content creation and give you proven viral frameworks that work.
Do I have to connect my social media accounts?
Nope, it’s totally optional. You’ll still get plenty of value without connecting them, but syncing your accounts will help us tailor your insights even better.
How much does Sandcastles cost?
Plans start at $39/month when billed annually on the Pro plan. For a full breakdown, check out our pricing page.
How many creators can I track?
As many as you want. Our database is always growing - with thousands of creators and millions of videos - but even if we don't have a creator you want to analyze, you can drop in their handle and we'll add them in ~30-60 minutes.
What are the usage limitations on my plan?
Each plan includes a monthly limit on the amount of scripts you can generate and the amount of channels you can instantly add to your dashboard. You can still add unlimited channels to the global queue. We’ll fast-track the first 5, and the rest will get processed as system capacity allows.
Can I switch between plans?
Absolutely. You can upgrade or downgrade your plan anytime.
How do I cancel my subscription?
You can cancel anytime by heading to Settings and opening the billing portal.
What’s your refund policy?
We don’t offer refunds on annual plans. If you’re testing things out, be sure to cancel within the 7-day free trial to avoid getting charged.
Can I pause my subscription temporarily?
At this time, we don't offer the ability to pause your subscription. If you need to take a break, you can cancel your plan and easily re-subscribe when you're ready.
I haven’t received my verification email — what should I do?
Not to worry! Just send us an email at support@sandcastles.ai and we’ll help you out.
How do I create an account?
To get started, simply click the "Try it free" button or follow the link [here] and sign up with your email or Google/Apple account, as simple as that.
How do I reset my password?
Can't log in? Just click "Forgot password" on the login screen and follow the steps reset it.
Can I change the email address on my account?
This feature isn't available yet.
How do I enable two-factor authentication (2FA)?
While we don't currently support two-factor authentication (2FA), you can use passkeys to add an extra layer of security to your account.
Still have
questions?
General
Billing
Account
Is there a free trial available?
Yes! We offer a 7-day free trial when you signup for the monthly plan.
Who is Sandcastles for?
Sandcastles is built for anyone looking to grow faster on social media. Whether you’re just starting out or scaling up, we take the guesswork out of content creation and give you proven viral frameworks that work.
Do I have to connect my social media accounts?
Nope, it’s totally optional. You’ll still get plenty of value without connecting them, but syncing your accounts will help us tailor your insights even better.
How much does Sandcastles cost?
Plans start at $39/month when billed annually on the Pro plan. For a full breakdown, check out our pricing page.
How many creators can I track?
As many as you want. Our database is always growing - with thousands of creators and millions of videos - but even if we don't have a creator you want to analyze, you can drop in their handle and we'll add them in ~30-60 minutes.
What are the usage limitations on my plan?
Each plan includes a monthly limit on the amount of scripts you can generate and the amount of channels you can instantly add to your dashboard. You can still add unlimited channels to the global queue. We’ll fast-track the first 5, and the rest will get processed as system capacity allows.
Can I switch between plans?
Absolutely. You can upgrade or downgrade your plan anytime.
How do I cancel my subscription?
You can cancel anytime by heading to Settings and opening the billing portal.
What’s your refund policy?
We don’t offer refunds on annual plans. If you’re testing things out, be sure to cancel within the 7-day free trial to avoid getting charged.
Can I pause my subscription temporarily?
At this time, we don't offer the ability to pause your subscription. If you need to take a break, you can cancel your plan and easily re-subscribe when you're ready.
I haven’t received my verification email — what should I do?
Not to worry! Just send us an email at support@sandcastles.ai and we’ll help you out.
How do I create an account?
To get started, simply click the "Try it free" button or follow the link [here] and sign up with your email or Google/Apple account, as simple as that.
How do I reset my password?
Can't log in? Just click "Forgot password" on the login screen and follow the steps reset it.
Can I change the email address on my account?
This feature isn't available yet.
How do I enable two-factor authentication (2FA)?
While we don't currently support two-factor authentication (2FA), you can use passkeys to add an extra layer of security to your account.